A software development company with a vision to provide innovative, high quality, reliable & cost-effective solutions.

Privacy Policy

Neoteric Solutions, (“Neoteric Solutions”, “we,” or “us”) is committed to protecting your privacy and utilizing technology that gives you a powerful and safe online experience. This Privacy Policy applies to the Neoteric Solutions, operated websites and applications, and governs data collection and usage.

If you have questions or concerns about our privacy policy or practices, please contact us in the first instance at privacy@neoteric-solutions.com

What this Privacy Policy Covers

Unless otherwise provided herein, this Privacy Policy covers our treatment of Personal Data that we collect through your use of the Site and when you use Services provided on the Site. This policy does not apply to the practices of companies that we do not own and/or control or to people that we do not employ or manage.

Information Collection and Use

Through your use of the Services, we may collect the following “Personal Data” from you if you choose to provide it, including:

• Your name, email, address and/or telephone number (“Contact Information”).
• Data imported into the Site from third parties such as your heart-rate, blood-pressure, or other physical response data you choose to import into the Site (“Third Party Data”).
• Your age/birth date, username, password, primary sport, gender, then-current weight, profile picture, athlete type, country, timezone, phone number, date format preference, coach name, authorized third-party app and device connections, threshold heart rate, maximum heart rate, resting heart rate, heart rate zones, threshold power, power zones, threshold speed, speed zones, daily calorie goal, bike name, bike brand, bike model, bike wheels, bike crank length, bike purchase date, bike start distance, bike notes, shoe name, shoe brand, shoe model, shoe purchase date, shoe start distance, shoe maximum distance, shoe notes, notification preferences, layout preferences, unique identifiers, primary sport, and/or coaching emphasis (“User Data”).

We do not collect any more Personal Data from you than what we have determined is needed for us to provide the Services or that you have decided to share with us to personalize the Services, and to comply with applicable laws.

NEOTERIC SOLUTIONS IS NOT A HEALTHCARE PROVIDER OR A BUSINESS ASSOCIATE OF ANY HEALTHCARE PROVIDER AND IS NOT SUBJECT TO THE PRIVACY RULE.

How Your Personal Data May Be Used

We use your Contact information for the following purposes:

• Name – Your name is used for identification within the application and personalization of emails or notifications.
• Email – Your email may be used for purposes of password reset assistance and transactional emails such as sales, payments, and recurring subscription processing.
• Physical Address – Neoteric Solutions requires billing address when collecting payment using a credit card. It is also possible to optionally store mailing address for each account via application settings, to help coaches manage their athletes.
• Phone Number – Neoteric Solutions requests phone number when creating a coach account so we can contact you for onboarding and education.

We use your User Data for the following purposes:

• Unique Identifiers – We generate a unique identifier for your account as part of account creation in order to distinguish your data from other users within Neoteric Solutions.
• Age & Birth Month/Year – Neoteric Solutions stores birth month/year (and calculates age from this data) to assist with training zone creation, improving accuracy of analysis and tracking for your workouts and training. This information is not required.
• We use your User Data to provide you the Services. You may choose to provide more User Data to generate a more personalized experience and to maximize the functionalities of the Services.

We provide you the opportunity to consent to receive commercial email from us related to the Services or information that we deem you may be interested in when you seek more information from us. We will give you the opportunity to “opt out” of receiving any unsolicited information from us or to limit the unsolicited information you receive from us to information regarding the Services or information you specifically request or information we determine you may find useful as a result of your use of the Site.

Information Sharing and Disclosure

Except as otherwise described in this Privacy Policy, we will not share your Personal Data with any other person or company. We will share your Personal Data to other companies or people when: We need to share your information to provide a product or service you have requested;

How long do we keep your information?

We will store your information for as long as you have an account with Neoteric Solutions. We may keep records of transactions with you for a period of up to three (3).

Use of Cookies

Neoteric Solutions uses “cookies,” a small text file transferred to your device, along with similar technologies (e.g., internet tag technologies, web beacons and embedded scripts) to help provide you a better, more personalized user experience. You can disable our cookies or all cookies through your browser settings. Please be advised that disabling cookies through either method may impact many of the Site’s features.

Security

We will take reasonable and appropriate measures to protect it from loss, misuse and unauthorized access, disclosure, alteration and destruction of your Personal Data, taking into due account the risks involved in the processing and the nature of the personal data. However, no electronic storage method or data transmission over the Internet can be guaranteed to be 100% secure.

Commitment to Children’s Privacy

In compliance with the Children’s Online Privacy Protection, the Site does not collect information from children under 16 years of age, and we do not intentionally collect information from persons under sixteen (16) years of age. Use of the Site is limited to users that are sixteen (16) years of age and older. By using the Site, you represent that you are sixteen (16) years of age or older.

Changes to this Privacy Policy

We reserve the right to change, modify or otherwise update this policy at any time. These changes or updates will be effective immediately. We may provide you notice of such changes when they are material, such notice may be given by posting on the Site, by electronic or conventional mail or by any other means by which you obtain notice of the changes or updates.

Policies of Other Websites

The Site may contain links to third-party websites not owned or controlled by Neoteric Solutions. Neoteric Solutions is not responsible for the privacy policies of any third-party websites which user may access through a third-party link. Further, these third-party websites may have privacy policies that differ from this Privacy Policy. Neoteric Solutions disclaims all responsibility for the privacy practices of such other third-party websites. You should read the privacy policies of each third-party website you visit to determine what information each third-party website may be collecting about you and how they intend to use such information.

Collection of Personal Information

The following table presents the categories of Personal Information that we have collected, the categories of sources from which that information was collected, and the categories of third parties with whom we shared that Personal Information for the 12 months preceding the Effective Date of this Privacy Policy.

Categories of Personal Information Collected	Categories of Sources from which Personal Information was Collected	Business or Commercial Purpose for the Collection	Categories of Third Parties with whom We Share Personal Information
Name	Information provided by you when making a transaction or registering with the Site.	To deliver products and services to you. To identify you as a user of the Services.	Service providers
Email address	Information provided by you when making a transaction or registering with the Site.	To communicate with you regarding a transaction and products you may be interested in.	Service providers
Telephone #	Information provided by you when using the Services.	To communicate with you regarding the Services.	Service providers
Physical Characteristics	Information provided by you to access functionalities of the Services	To provide you improved feedback and functionalities when using the Services.	Service providers
IP Address	We collect your IP address when you log into the Services	To deliver products and services to you.	Service providers
Customer Number, unique pseudonym, or user alias	Information provided by you when using the Services.	To identify you as the owner of the account and/or to process payments.	Service providers
Geolocation	We receive this information from your input, or by a third-party device linked to your account.	To provide you improved feedback and functionalities when using the Services.	Service providers
Image of face in photos	You provide any images.	To provide you the ability to personalize your account when using the Services	Service providers
Gait patterns/rhythms	We receive this information from your input, or by a third-party device linked to your account.	To provide you improved feedback and functionalities when using the Services.	Service providers
Sleep, health or exercise data	We receive this information from your input, or by a third-party device linked to your account.	To provide you improved feedback and functionalities when using the Services.	Service providers
Gender	You provide this information when using the Site.	To provide you improved feedback and functionalities when using the Services.	Service providers
Age	You provide this information when using the Site.	To provide you improved feedback and functionalities when using the Services.	Service providers
Disability	You may provide this information when using the Site.	To provide you or your coach with improved feedback when using the Services.	Service providers
Records of products or services purchased, obtained or considered	Information we generate through your use of the Site and purchases made, and navigation of our Site.	To determine our revenue and calculate taxes, to provide you a record of your transactions, and to determine products or services that may be of interest to you.	Service providers
Purchasing or consuming histories or tendencies	Information we generate through your use of the Site and purchases made, and navigation of our Site.	To determine our revenue and calculate taxes, to provide you a record of your transactions, and to determine products or services that may be of interest to you.	Service providers
Medical Conditions	You may provide this information when using the Site.	To provide you or your coach with improved feedback when using the Services.	Service providers
Inference drawn from information above to create a user profile		To provide you improved feedback and functionalities when using the Services.	Service providers